26 Iul 2021, Bucharest
Consultant: Sales Consulting
― Respond to the technical incidents reported by the business customers through a system of
― Investigate, diagnose and assign the incidents to the right engineer;
― Follow the incident life cycle – logging the incident with proper priority and ensuring that the
issue is resolved in timely manner;
― Act as a point of contact for customer requests and coordinate internally within multiple
― Intervenes if customer is unhappy with the troubleshooting process;
― Participate in calls with the technical account managers to discuss the incidents and align on a
strategy to improve customer experience and follow on actions in calls with customers;
― Create weekly, monthly, quarterly reports with the incidents opened/resolved.
― You are fluent in Hungarian & English;
Incident Management Officer with Hungarian, Bucharest
― You are familiar with MS Word, MS Excel, MS Outlook;
― You are not experienced in the job field, but you want to develop your skills together with our
― You are a team player with good communication skills and you are able to work independently
― You are self-motivated, with a positive attitude and approach;
― You are able to solve urgent matters and work under pressure;
― You are responsible in a work environment.
Sunt de acord ca SOCIETATEA SALES CONSULTING S.R.L să poată folosi detaliile mele pentru a-mi transmite informaţii despre serviciile si produsele acestora prin poştă, poştă electronică, SMS, MMS, telefon, medii de socializare, notificări tip push în aplicaţii şi prin alte mijloace. Înţeleg că pot să renunţ la această opţiune în orice moment.