Sales Support Engineer, Location: Cluj-Napoca

03 Apr 2018, Cluj-Napoca

Consultant: Mihaela Patrascu

Our client, is a St. Louis, US based global manufacturing organization, working in all of the 5 corporate brand platforms worldwide: Process Management, Industrial Automation, Network Power, Climate Technologies and Commercial and Residential Solutions.



  • Verify the Purchase Order (PO) to ensure that it is according to the offered financial and technical proposal
  • Prepare and send customer quotations that are on time, technically accurate, commercially verified, and offer the best all-round
  • solution
  • Maintain accurate and complete records in CRM and other tools as required
  • Document customer satisfaction feedback in CRM, following-up as appropriate
  • Review the Request for Quote (RFQ) received from our client locations across Europe
  • Collaborate with sales teams to understand customer requirements
  • Size and select the products according to requirements and application
  • Communicate with manufacturing locations for queries regarding lead-time, specials, etc
  • Conducting all business activities and all communication in a professional manner at all times
  • Ensuring that all technical information communicated is complete, accurate and timely.
  • Support Order Execution to ensure that purchase orders are commercially and technically complete and accurate, and to resolve any technical-related issues that occur during order cycle.
  • Pro-active management of personal quote backlog in accordance with the agreed procedures.
  • Ensuring that activities are carried out according to agreed departmental KPIs and Procedures, and recorded in required business systems (constantly and comprehensively).



  • University degree in Engineering (electrical, mechanical or chemical preferred)
  • Relevant experience in a similar position or in a commercial environment (technical support, quotations, sales representative, technical sales)
  • Languages: English and German – advanced level (mandatory)
  • PC skills: MsOffice, Internet


*All applicants will be saved in our internal databases. Only eligible candidates will be contacted. Thank you for your interest!