Delivery Director, Location: Cluj-Napoca

01 Noi 2018, Cluj-Napoca

Consultant: Cosmina Dilimot


-        Great delivery of our services;

-        Maintain and develop key client relationships;

-        Own your accounts/projects and client metrics;

-        Successfully implement processes and workflows into the team;

-        Accountable for project delivery escalations and roll-offs;

-        Drive continuous improvement for your own business unit;

-        Assess and implementing change, strategic directions;

-        Coach, develop and manage your direct reports (Delivery Managers);

-        Allocate resources and responsibilities across the team to deliver results and develop team members.



-        10+ years’ experience managing teams in an outsourced/operations environment with multilingual teams;

-        Great IT Business Knowledge;

-        Ability to manage large teams (~ 200 people);

-        Proven ability to meet SLA’s / metrics;

-        Revenue/financial management;

-        Strong organizational, multi-tasking, and time-management skills;

-        Strong Communication skills;

-        Excellent business English;

-        Excellent negotiation, influence, mediation and conflict management skills;

-        Creativity – focused on cost reduction/service improvement opportunities;

-        Ability to work in a process-driven high demand environment;

-        Ability to be flexible and work analytically in a problem-solving environment;

-        Excellent communication (written and oral) and interpersonal skills;

-        Strong supervisory, coaching and project management skills;

-        Ability to manage multiple simultaneous activities across different business activities;

-        Delivery focus;

-        Proven focus on Continuous improvement and adding value to clients;

-        Exposure to meeting sales targets or Maintains service quality and SLA attainment is a plus;

-        Work with Accounts Managers to determine essential strategic approaches for pre-sales and sales could be an advantage.


* All the applications will be introduced in our data base. Only the eligible candidates will be contacted. Thank you for your interest!