23 Apr 2019, Bucuresti
Consultant: Sales Consulting
Our client is a multinational company specialized in providing management consulting, technological solutions and outsourcing services for businesses, present in more than 56 countries and with over 440.000 employees worldwide.
- Customer Service agents support end user in day by day operations with specific applications;
- Receives and assess claim according to defined procedures / routines;
- Receives and logs all e-mail/web/phone call and ensures proper documentation;
- Research of required information using available resources, user guides and match complaints with known errors and problems;
- Support in using application functionalities, identification of possible workaround.
- Fluent in French;
- Very good command of the English language;
- PC skills (MS Office Package);
- Attention to detail;
- Ability to solve urgent matters and work under pressure.
* All the applications will be introduced in our data base. Only the eligible candidates will be contacted. Thank you for your interest!