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IT Customer Support with French, location: Bucharest

23 Apr 2019, Bucuresti

Consultant: Sales Consulting

Our client is a multinational company specialized in providing management consulting, technological solutions and outsourcing services for businesses, present in more than 56 countries and with over 440.000 employees worldwide.

Responsibilities:

- Customer Service agents support end user in day by day operations with specific applications;

- Receives and assess claim according to defined procedures / routines;

- Receives and logs all e-mail/web/phone call and ensures proper documentation;

- Research of required information using available resources, user guides and match complaints with known errors and problems;

- Support in using application functionalities, identification of possible workaround.

 

Requirements:

- Fluent in French;

- Very good command of the English language;

- PC skills (MS Office Package);

- Attention to detail;

- Ability to solve urgent matters and work under pressure.

 

* All the applications will be introduced in our data base. Only the eligible candidates will be contacted. Thank you for your interest!