Oferte

SUPPORT ENGINEER WITH GERMAN, Location: Remote

16 Iun 2021, Remote

Consultant: Ana Neamtu

Responsibilities:

− Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
− Logging remotely to client’s computer and help them solve software issues;
− Documenting issues that you deal with on a daily basis into the ticketing system;
− Troubleshooting hardware, software and network related issues;
− Escalating problems to the next level of support when necessary;
− Help the client with all the necessary information.

Requirements:

− English – advanced level;
− German – advanced level;
− Motivation for learning new information;
− Ready to acquire new skills (communication skills, technical skills etc.);
− A team player that shows adaptability, flexibility and perseverance in managing a good working relationship with clients and colleagues;
− Willingness to help people in having continuity in their computer-based activity;
− Previous successful customer service experience is considered an advantage;
− Strong written and oral communication skills;
− Able to communicate problems/issues to customers in a non-technical manner.

*Only eligible candidates will be contacted. Thank you for your understanding!