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INCIDENT MANAGEMENT WITH HUNGARIAN, Location: Bucharest

26 Iul 2021, Bucharest

Consultant: Sales Consulting

Responsibilities:


― Respond to the technical incidents reported by the business customers through a system of
ticketing;
― Investigate, diagnose and assign the incidents to the right engineer;
― Follow the incident life cycle – logging the incident with proper priority and ensuring that the
issue is resolved in timely manner;
― Act as a point of contact for customer requests and coordinate internally within multiple
departments;
― Intervenes if customer is unhappy with the troubleshooting process;
― Participate in calls with the technical account managers to discuss the incidents and align on a
strategy to improve customer experience and follow on actions in calls with customers;
― Create weekly, monthly, quarterly reports with the incidents opened/resolved.


Requirements:


― You are fluent in Hungarian & English;
Incident Management Officer with Hungarian, Bucharest
― You are familiar with MS Word, MS Excel, MS Outlook;
― You are not experienced in the job field, but you want to develop your skills together with our
professionals;
― You are a team player with good communication skills and you are able to work independently
― You are self-motivated, with a positive attitude and approach;
― You are able to solve urgent matters and work under pressure;
― You are responsible in a work environment.