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CLIENT SUPPORT REPRESENTATIVE WITH FRENCH, location: Bucharest

06 Sep 2021, Bucharest

Consultant: Sales Consulting

- Take in charge new incidents (inbound calls, emails), put them into the ticketing system and then provide support following troubleshooting procedures and using specific applications;
- Follow up incidents where necessary (call back the clients, communicate with the internal departments on escalated issues);
- Provide the clients with information regarding the status of their incidents;
- Report technical problems following specific procedures.