Our client is a global leader in providing outsourced customer management solutions and services. They mainly serve the leading Fortune 500 corporations and worldwide have over 51,000 Employees.

Responsibilities:

•  Respond to all customer enquires within given timescales, efficiently and effectively
•  Develop and maintain a full technical knowledge of client products and services
•  Be able to recognize when a problem or query should be transferred to another department or a more senior member of staff
• Deal with all correspondence as requested/required
• Responsible for logging of all calls accurately and in line with procedure
• Responsible for maintaining and updating all administration
• Consult product manuals and be able to advise customer of appropriate options / solutions

Requirements:

• Fluency in Hungarian
• Previous experience of or aptitude for Customer Service
• Good organizational skills
• A working knowledge of MS Word / Excel
• Excellent communication skills and the ability to remain calm in all situations
• Ability to work on own initiative and under pressure in order to achieve deadlines
• Ability to adapt to a continuously changing environment and procedures

*All applicants will be saved in our internal databases. Only eligible candidates will be contacted. Thank you for your interest!