Oferte

Customer Support Representative with Hungarian

08 Mar 2018, Cluj-Napoca

Consultant: Anca Busuioc

Our client is a global leader in providing outsourced customer management solutions and services. They mainly serve the leading Fortune 500 corporations and worldwide have over 51,000 Employees.

 

Responsibilities:

  •  Respond to all customer enquires within given timescales, efficiently and effectively
  •  Develop and maintain a full technical knowledge of client products and services
  •  Be able to recognize when a problem or query should be transferred to another department or a more senior member of staff
  • Deal with all correspondence as requested/required
  • Responsible for logging of all calls accurately and in line with procedure
  • Responsible for maintaining and updating all administration
  • Consult product manuals and be able to advise customer of appropriate options / solutions

 

Requirements:

  • Fluency in Hungarian
  • Previous experience of or aptitude for Customer Service
  • Good organizational skills
  • A working knowledge of MS Word / Excel
  • Excellent communication skills and the ability to remain calm in all situations
  • Ability to work on own initiative and under pressure in order to achieve deadlines
  • Ability to adapt to a continuously changing environment and procedures

 

*All applicants will be saved in our internal databases. Only eligible candidates will be contacted. Thank you for your interest!