Oferte

Primary Technical Support with Greek, Location:Bucharest

25 Apr 2018, Cluj- Napoca

Consultant: Mirela Petriman

Our client is a global specialist in energy management with operations in more than 100 countries, offering integrated solutions across multiple market segments, including leadership positions in energy and infrastructure, industrial processes, building automation, and data centres/networks, as well as a broad presence in residential applications.

 Responsibilities:

  • Providing technical support pre-sales (product selection, application information) and post-sales (product installation, technical characteristics, technical complaints) telephone and electronic to customers and partners
  • Taking the ownership and ensure the customer is satisfied before closing the request
  • Answering incoming telephone calls, e-mails, web based tickets and prioritizing customer’s support needs
  • Issuing quotations in accordance with customer requests and required standards: cross references, configuration, mix of products in cooperation with countries representatives
  • Providing support to the customers for product replacement, troubleshooting and technical complaints
  • Completing documentation and follow up on all commitments and customer details
  • Actively creating/modifying knowledge database and review FAQ’s 

 

Requirements:

  • Education: Bachelor’s /Master’s degree in a Technical University (Electrical Engineering)
  • Very good electrical knowledge
  • Fluency required in Greece and English
  • Previous work experience is an advantage (technical support/ call-center)
  • Demonstrate a flair & understanding of customer support issues
  • Demonstrate flexibility and the ability to learn quickly
  • Excellent problem solving abilities
  • Aptitude to understand and explain technical information
  • Excellent interpersonal, communication and time management skills

 

*All applicants will be saved in our internal databases. Only eligible candidates will be contacted. Thank you for your interest!