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Training Admin Officer/Applications Technical Support/Collections Associate, locatie: Bucuresti

30 Apr 2018, Bucuresti

Consultant: Sales Consulting

Our client is a multinational company specialized in the management consulting,
technological solutions and outsourcing services for businesses, present in more than 120 countries
and with over 375.000 employees worldwide.

 

Responsabilities:

 

- Create Learning objects as per the client’s request; 

-  Support and user in day by day operations with specific applications;

- Receives and assess claim according to defined procedures / routines;

- Research of required information using available resources, user guides and match complaints
with known errors and problems;

- Receives and logs all e-mail/web/phone call and ensures proper documentation;

- Provide customer service regarding collection issues, process customer refunds, process and review account.

 

Requirements:

 

- Fluency in English and Italian;

- Proficient in relevant computer applications (internet Explorer, Outlook usage, Microsoft Office);

- Verbal and written communication skills.