Oferte

Technical Support Engineer/HU

22 Aug 2018, Bucuresti

Consultant: Denisa Burzo

Our client is a French multinational corporation that specializes in energy management, automation solutions, spanning hardware, software, and services. 

With global presence in over 100 countries, they are the undisputable leader in Power Management – Medium Voltage, Low Voltage and Secure Power, and in Automation Systems. They provide integrated efficiency solutions, combining energy, automation and software. 

Responsibilities:

  • Providing 2nd level post-sales telephone and electronic support to APC customers and partners
  • Responsible for answering incoming phone calls, alerts, web based incidents and prioritizing customer’s support needs
  • Escalate customer issues to STSE and / or Field Service to provide on-site support as required
  • Complete documentation and follow up on all commitments and customer details
  • Participation in new product development process (Beta testing, technical proof reading and technical support documentation)
  • Provide relevant product training to other team members
  • Ongoing proactive research and learning about new products.
  • Project Work

Requirements:

  • Bachelor’s Degree in Degree in Electrical Engineering, Computer Science or Business, Management
  • Fluency in Romanian, Hungarian and English
  • Third level qualification in technical or IT related discipline required
  • Excellent knowledge of major operating systems (Microsoft, Unix/Linux, Novell) essential
  • Good knowledge of networking technologies (TCP/IP, SNMP) essential
  • Working electrical and electronics knowledge essential
  • Experience: min 3 years of technical support or/and Call-Centre is preferred

 

*All the applications will be introduced in our data base. Only the eligible candidates will be contacted. Thank you for your interest!