Oferte

Primary Generalist Support/HU

04 Sep 2018, Bucuresti

Consultant: Burzo Denisa

Our client is a French multinational corporation that specializes in energy management, automation solutions, spanning hardware, software, and services. 

With global presence in over 100 countries, they are the undisputable leader in Power Management – Medium Voltage, Low Voltage and Secure Power, and in Automation Systems. They provide integrated efficiency solutions, combining energy, automation and software. 

 

Responsibilities:

  • Provide first level general support pre-sales and post-sales, telephone, mail and electronic to SE customers and partners or assure a proper escalation to the first level technical support: price & availability, product selection, product substitution, answer question on catalog or on-line application, support on on-line self service tools;
  • Responsible for answering incoming telephone calls, e-mails, web based tickets and prioritizing customer’s support needs;
  • Order Management: enter, change, manage requests related to orders in cooperation with country representatives;
  • Provide support to the customers for commercial and logistic returns product;
  • Provide support to the customers for solving the logistic and commercial complaints;
  • Proactive information communication;
  • Complete documentation and follow up on all commitments and customer details;
  • Actively create/modify knowledge database;
  • Collaborate with Marketing on new product launches
  • Participate in the interaction centre’s continuous improvement process;
  • Liaise between customers, After-Sales and Marketing regarding Product Quality Returns.

 

Requirements:

  • Associate’s Degree requested;
  • Fluency in Romanian, Hungarian and English;
  • Previous experience in customer support or sales is desirable;
  • Excellent interpersonal, communications and time management skills;

 

*All the applications will be introduced in our data base. Only the eligible candidates will be contacted. Thank you for your interest!